FarmOne Privacy Policy

1. Scope & Operating Entity

This Privacy Policy applies to the FarmOne mobile application for Android (Package: com.farmone.app) and the website at https://farmoneapp.in/. FarmOne is developed and operated by FarmOne Technologies Pvt Ltd, Hebbal, Bengaluru, Karnataka, India.

2. Information We Collect & Permissions Used

• Account Data: Full name, 10-digit Indian mobile number, user role (Farmer, Buyer, Agri Shop Dealer, Veterinary Doctor, or Agricultural Institute), optional email address, and profile photo.
• Location Data (ACCESS_FINE_LOCATION, ACCESS_COARSE_LOCATION): Used strictly with your runtime consent to display local mandi commodity rates, calculate distances to listings, and filter crops and livestock in your vicinity. Location is not tracked continuously in the background.
• Camera & Media (CAMERA): Used with runtime consent to upload marketplace photos of produce and livestock, store banners, and diagnostic crop leaf scans.
• Trade Inquiries & Content: Produce prices, quantities, chat messages, and inquiries between trade counterparties.
• Device Information: Device model, OS version, IP address, and Firebase Cloud Messaging (FCM) tokens for push alerts.

3. Third-Party Services & Cloud Infrastructure

We use Google Firebase cloud services (Firebase Authentication for phone OTP logins, Cloud Firestore database, Firebase Storage for crop photos, and Firebase Cloud Messaging for alerts) and Google Gemini AI for agricultural advisory assistance. Data is encrypted in transit using SSL/TLS 1.3.

4. Zero-Sale Privacy Guarantee

FarmOne DOES NOT SELL, RENT, OR MONETIZE your personal data, phone numbers, or location records to third-party telemarketers or advertisers. Contact details are shared only between buyer and seller counterparties when initiating trade inquiries.

5. User Rights & Account Deletion

You have the right to request deletion of your account and personal data at any time:

• In-app: Open FarmOne → Profile → Delete Account & Personal Data.
• Online: Visit our Account & Data Deletion Page to submit an erasure request.
• Email: Contact our Grievance Desk at info@farmoneapp.in.

Requests are verified and processed within 48 to 72 hours. In compliance with Indian law (CERT-In directives and IT Act Section 67C), encrypted security audit logs may be held in archival storage for up to 180 days before automated purge.